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O2 UK App won't load, Android: "not available in your country"

StingWest
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on ‎13-09-2021 10:12

on ‎13-09-2021 10:12

Hello - I'm based in the USA and travel to London constantly for work.  My Android mobile is the Samsung Galaxy S20 Plus, international unlocked version, purchased directly from Samsung.  It has no carrier locks.

I'm in the UK, and have an O2 SIM card installed and on a pay-as-you-go plan.  When I go to the Google Play Store, and try to download the UK O2 app I get "not available in your country".  Is there a direct link to download this app?  Somehow the play store thinks I'm still in the US.

Thanks!

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MI5
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on ‎13-09-2021 11:42

on ‎13-09-2021 11:42

@StingWest 

You need to change the country in your phone settings.

https://support.google.com/googleplay/answer/7431675?hl=en&co=GENIE.Platform%3DAndroid

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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StingWest
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‎13-09-2021 12:14 - edited ‎13-09-2021 12:15

‎13-09-2021 12:14 - edited ‎13-09-2021 12:15

Thanks!  Only problem is that the Play Store will only allow a country to be changed once a year, so I really can't do that as I'm mainly in the US!

 

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MI5
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on ‎13-09-2021 13:36

on ‎13-09-2021 13:36

@StingWest 

Not the ideal solution, but you could download the .apk and sideload it. 

https://www.apksum.com/app/my-o2/uk.co.o2.android.myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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