O2 SIM AWOL

[Wobbly]

Hi. I have a PAYG SIM. It should have about £20 of credit on it. It's in a car tracker device. It will not currently send SMSs and it has disappeared from my on-line 02 account. Any idea what might be going on?

[madasaf1sh · Accepted solution]

@Wobbly 

When did you last top up or make a chargable call, as if you haven't done so in 6months your number will have been disconnected as per the T&C's 

It might also be worth giving o2 a call on 0344 809 0202 or via Social Media send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

You need 0344 8090222 for PAYG

The Social Media links are the same

[Wobbly]

Ok thanks. o2 were able to verify it's not disconnected, but I couldn't get through security as everything they asked was in the o2 account which has been disconnected from the number - catch 22!

Will have to extract the SIM and find a phone to put it in so they verify me via a SMS... Grrrr. 

[madasaf1sh]

You would be better with an IOT Sim from the likes of AAISP or ScanCom