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O2 Cut Both Phones Off - eSim

oppp
Level 1: Joiner
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Step 1: I tried transferring the eSmi via the settings... the easy way was never going to work. Call O2 my phone tells me.

 

Next step: call o2... They cut me off by ordering the eSim, the last thing I heard. "I will guide you through how to do it"... silence. This left me with 2 phones, both cut off. 

 

Step 3: Use someone else's phone to speak with O2. "You need to login to My O2"... to access my account I have to verify it by receiving a code, via text. Phone has been cut off, not going to work as can't receive texts.

 

Such a stupid process. Apparently I now have to wait for something via email, I bet I have to login to My O2 to get this QR code. 

 

Anyone had to deal with this?

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MI5
Level 94: Supreme
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Cheaper innit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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