O2 Cut Both Phones Off - eSim

[oppp]

Step 1: I tried transferring the eSmi via the settings... the easy way was never going to work. Call O2 my phone tells me.

Next step: call o2... They cut me off by ordering the eSim, the last thing I heard. "I will guide you through how to do it"... silence. This left me with 2 phones, both cut off. 

Step 3: Use someone else's phone to speak with O2. "You need to login to My O2"... to access my account I have to verify it by receiving a code, via text. Phone has been cut off, not going to work as can't receive texts.

Such a stupid process. Apparently I now have to wait for something via email, I bet I have to login to My O2 to get this QR code. 

Anyone had to deal with this?

[MI5]

Yep. It's the new secure process that some genius came up with.

[oppp]

Fantastic isn't it!

Did you get everything needed for the eSim on email? Or did you have to login to My O2?

[MI5]

I did it through MyO2 @oppp 

You could try in store if you're desperate?

[oppp]

Ok thanks, I might have to. 

Be nice if someone from O2 on here could let me know.

[pgn]

Wouldn't it just, @oppp 😆

[Bambino]

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@oppp wrote:

Ok thanks, I might have to. 

Be nice if someone from O2 on here could let me know.

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This is a customer community, @oppp There is no one from O2.

[oppp]

@Bambino I've seen O2 representatives answer queries on this forum?

[Bambino]

@oppp Only the community manager or possibly a moderator. They have no access to anyone's account information.

[Enlli]

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@oppp wrote:

@Bambino I've seen O2 representatives answer queries on this forum?

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Nearly 12 months now since they removed the account advisors from here and left it to the customers