O2 do seem to find this hard.
Assume you have rebooted the phone on your new account.
Sadly these transfers don't happen Saturday and Sunday so we are now looking at Monday
As customers, we can only advise keeping on at O2
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
