Number transfer from old network

[ali22]

Hi, I recently bought a new phone on O2 and I’m having some issues getting my old number transferred over. I’ve submitted the number transfer form 4/5 times now and I keep getting emails from Blueprism saying my request could not be completed because my security details were incorrect. On the security details section of the form it says that the password you put the 2nd and 3rd characters of in is the password you use to contact customer services, not the one you use to sign in to the O2 website/app. As far as I know, I only have a security question and a password for the app/website. I was just wondering if anyone could tell me where I’m going wrong, this is really frustrating as I can’t use my new phone until my old number is transferred to it!!

[TallTrees]

Hello there @ali22 

These are the guides  on the O2 Community Forum or your may have to contact O2 Customer Services I have given you links to all these here:  

Guide: Migration & porting into O2  

Guide: Sim Swap: a mini guide 2017 update 

May help you 🤔

or

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[MI5 · Accepted solution]

@ali22 

Login to your MyO2 and go to "your details"

Change the security word and save the changes, that way you know you are using the correct security word.