cancel
Showing results for 
Search instead for 
Did you mean: 

Number not recognised when calling

RayBell101
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

When calling any UK number with +44(0) as saved in my contacts I get the message ‘Number Not Recognised’. If I remove the +44 it works fine. 

Any help fixing this would be appreciated. 

Message 1 of 4
175 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 127474 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

@RayBell101 

Check the call settings to see if dial assist is turned on. If so, turn it off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
172 Views

RayBell101
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks I’ll give it a try. 

Message 3 of 4
166 Views

Martin-O2
Community Manager
Community Manager
  • 7998 Posts
  • 749 Topics
  • 93 Solutions
Registered:

Hey @RayBell101 did turning off dial assist fix this one for you? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
131 Views