Number being withheld

[CJ72]

I recently moved over from an iPhone to a Google Pixel 9 Pro and ever since, whenever I call someone, my number is withheld. I have tried a different operator's SIM card in the phone and that number is not withheld. My phone app is set to "network default". I unfortunately have OCD and don't like having to change settings that should work on "default". 

In my eyes there is a fault with my O2 settings/account seeing as the alternative SIM works in it properly. I have also even tried swapping SIMS but the issue is still there. 

Can anyone suggest anything or help in any way? 

[madasaf1sh]

@CJ72 

You will need to reach out to o2 via any of the methods here Guide: How to find help & contact O2  as it sounds like like CLI has dropped off your account, if can and does happen. 

Just ask them to add CLI back on..

[MI5]

@CJ72 

You could try resetting your network settings to refresh the network connection.

[CJ72]

Network settings have been reset a few times but that doesn't rectify it.

[CJ72]

Will have to call them as O2 chat is rubbish and they just go through the script - have tried a few times and they ask the same questions every time 

[MI5]

You'll likely get more sense from them if you message them on social media @CJ72 

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[CJ72]

I'll try that instead as there's quite often a language barrier between myself and O2 chat/customer services. Let's see if I get anywhere with them