Not ‘subscribed to a mobile data service’

[LC-2022]

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I cannot use anything. I have tried turning my roaming off to see if it works and it does not make a difference. Can anyone help please? 

[Cleoriff · Accepted solution]

@LC-2022 

Some things to try:

1. Manually search for another network
2. Reboot the phone
3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
4. If still not working, then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.