cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving some texts (verification codes, some texts from companies etc.)

cantharella
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Suddenly out of the blue I started having problems with receiving some text. Mostly it affects verification codes sent as a part of 2 step authentication - most of the time I don't get them all, sometimes they come a few hours later. I also had a few other texts that I was meant to receive but didn't, or they came late (things like booking confirmations or delivery update from the Royal Mail).

This is really annoying me, and it means I might get locked out of my online banking, work email, and many other important things that use 2 step authentication.

 

I'll add that I've been with the O2 for more than 10 years on Pay Monthly, use an iPhone XR (had it for almost 2 years). My software is up to date (updated recently) but the problem started before the last update. I tried things like restarting the phone, resetting network settings etc. - it didn't help. I checked network coverage in my area, all okay.

Message 1 of 32
11,493 Views
31 REPLIES 31

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Thanks again @Cleoriff 

@RossH I will send you a private message so we can look into this. 

Message 31 of 32
637 Views

Cleoriff
Level 94: Supreme
  • 124339 Posts
  • 828 Topics
  • 7524 Solutions
Registered:

Thanks @O2Sarah- x

Veritas Numquam Perit

Girl in a jacket
Message 32 of 32
635 Views