Not receiving incoming text messages

[JuhiPatni]

Hi, 

I am facing the issue of not receiving any incoming text messages - outgoing text messages are working fine. Everything was working fine up until 18th December 2023, and then incoming messages stopped out of the blue. I have contacted customer service and raised a ticket for the same. I also went to O2 store where the agent tried to fix this by swapping over to a new SIM card, but it didn't work. I was told that this has been raised with the technical team and they will get back. 

I got a call today from O2, stating multiple people are facing this issue, and I am not the only one, and the team is working on priority to fix the issue. However, I could see posts going back to 2022 for the similar issue. 

Could someone let me know how to get this resolved please. I am facing lots of issues due to this, as I am not able to make any payments or work with any MFA application.

[Iz008]

Hello! @JuhiPatni @Oxonian @Ewa2410 @Anto-Muscas @gozgoz 
I’m so pleased to say my messages has started working!! iMessage too. So glad this is is over.

Thank you everyone!

[Anto-Muscas]

@Ewa2410 

Happy to hear that you finally have had the issue resolved.

Probably mine is fixed as well, this morning I got a lot of old messages. However I already applied to move to another company. The way which O2 dealed with this problem is not professional and I'm very disappointed about that.

[Oxonian]

@Iz008 

@Anto-Muscas 

Glad to hear that your problems are resolved. 

I hope that you move to a new MVO lives up to expectations @Anto-Muscas