Not receiving OTPs or text messages

[ChrisWAK]

Hi!

I’m currently regretting my life choices. Ported my EE number to O2. Have spent all day trying to resolve the issue with the missing text messages and OTPs. Followed @jonsie ’s advice to the letter. Had unhelpful suggestions on the phone and going to the actual O2 shop proved useless as well. 

Has anyone switched back to their old provider during the cooling off period? Is that a lot of hassle? Does it resolve the issues? 
 Thanks x

[MI5 · Accepted solution]

@ChrisWAK 

You'd be wise to switch back whilst you can.

Returning your device | Help & Support | O2

Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

[ChrisWAK]

Been on hold for 1 hour 35 mins so far. I’m going to end up with a new number back at EE, aren’t I? 🤣

[TallTrees]

Hey @ChrisWAK 

Well done staying that time on hold, medals 🏅 will no doubt be issued for "longest hold"

Good luck with your return to EE 

Best wishes 

[madasaf1sh]

@ChrisWAK 

Sounds like EE haven't completed their part of the port, as they need to add files to forward on SMS and OTP's to o2.. not a surprise as EE are as incompetent as o2 at times with ports... 

As EE own the number you shouldnt have any issues porting back to them.. as they just remove the data files, but you will need to pass all EE's credit and affordability checks as you will be a new customer to them...

[MI5]

@ChrisWAK 

Call at 8.00am for best chance of getting through quickly.