Solved: Not receiving OTP codes

RougeFlight · ‎03-06-2024

Hi,

Over the last week, I have not been receiving OTP codes from either Santander or O2 (for the My O2 app). All other SMS messages have been received ok. Any help gratefully appreciated. Thank you.

pgn · ‎03-06-2024

@RougeFlight Contact O2 CS via Social Media, links below - your account may need to be adjusted and reconfigured from the O2 side. Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

View solution in original post

pgn · ‎03-06-2024

@RougeFlight Contact O2 CS via Social Media, links below - your account may need to be adjusted and reconfigured from the O2 side. Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

RougeFlight · ‎07-06-2024

@pgn quick update to say that my issue has been resolved by customer services sending a replacement SIM card - now incoming sms & calls are working again!

pgn · ‎07-06-2024

That's great news, @RougeFlight - thanks for coming back to confirm 👍🏼

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

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