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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Customer services

I have called Customer services 6 times now and keep getting cut off before I even get the chance to talk to anyone.

mrkb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal

I have no phone or internet signal at all on my o2 phone. It’s been over a week and it doesn’t matter where I am I have nothing

Lizzie217 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPad mini 6th generation

I placed an order on 2nd dec for iPad mini 6th generation on line it said will receive it next day by midnight still no iPad yet money has been taken from my account for the upfront cost when will I receive it? As I could of just gone and bought it o...

David2705 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! S20 FE not allowing premium text

Unable to send Premium text showing delivered have checked settings all ok . Re started phone still no joy .

JM_2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transferring an existing O2 number from one person to another

My son took out my existing contract, which is now free of commitment. I have now established a new contract and wish to retain the existing number that was established on the first contract. (I have always been exclusive user of the number on the fi...

AndrewK by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! change tariff

You are charging me way more than what my current tariff is worth. I have been a loyal customer for >10 years. I would like you to get me the best offer otherwise I will be looking elsewhere as even Tesco mobile is charging less with better phones.

Kaur by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! no signal

Hello,There is no signal for calls or text messages in my new home. Ok outside but not inside. Three of us are on o2 and have to go outside to take calls/send or receive text messages. Yes I know I can call and message on wifi but that isn't always a...

Leighann1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Search problem

I’m restricted from watching any fight videos is that because I have family sharing on my data ???