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CBP
Level 1: Joiner
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on ‎09-10-2023 15:38

on ‎09-10-2023 15:38

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

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MI5
Level 94: Supreme
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on ‎09-10-2023 15:48

on ‎09-10-2023 15:48

@CBP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151862 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎09-10-2023 15:48

on ‎09-10-2023 15:48

@CBP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎09-10-2023 19:00

on ‎09-10-2023 19:00

@CBP 

If you have made a formal complaint and it has not been resolved within a reasonable period of time, you could look towards "Resolver" :-  

How to Complain | Help | O2

Some forum members have reported getting positive results via that avenue. 

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CBP
Level 1: Joiner
In response to MI5
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on ‎12-10-2023 08:31

on ‎12-10-2023 08:31

Thank you, I was trying to get on their online chat but somehow ended up on this forum by mistake. I’ve since emailed them and am awaiting a reply. Thank you. 

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