No texts or calls since number port

[Rossee]

Soooo.

Ported a pay monthly from Vodafone to Lyca just prior to going to the USA . Number ported but would didn't work correctly in the states. 

Assumed this was an issue with roaming. However upon returning to the UK, realised that the number would not receive calls or texts. Could make calls however. After no joy with Lyca. Ported to O2. However problem remained. Yet can now receive calls from other o2 numbers. O2 suggested SIM must be damaged. Have changed SIM in store and at home. No difference. They then said. (We were on a rolling one month big bundle) move to a contract SIM and all will be resolved. Done this. Ported number again.

The problem still remains! Cannot receive any texts. Cannot receive calls from anything other than an o2 number.

Three weeks, four number ports and 5 SIM cards in. I am at a loss. No one seems to have an answer.

Any advice would be very welcome. 

O2 say the ports are successful but could something have been missed by Vodafone on the original port?

[Oxonian]

@Rossee 

If the O2 network serves you OK but not the customer service itself, you could try either Tesco Mobile or Sky Mobile. Both are virtual network operators on O2's platform and both have reasonable Customer Service ratings.   

[Rossee]

An update:

Number ported back to Vodafone (original provider). 

Activated esim.

Reset network settings

All works as it once did

Phew

Maybe the initial port from Vodafone to Lyca was wonky?

Order is restored.

Missus happy.

I am no longer to blame for suggesting the initial port.

Yippee

[Oxonian]

@Rossee 

Brilliant outcome and you are "off the hook" ! 😀