cancel
Showing results for 
Search instead for 
Did you mean: 

No signal after porting

FD6
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I switched providers to O2, provided my PAC and put my new sim in when it arrived. The switch did not happen for a couple of days and I did not have access to my phone number. I spoke to customer services who said the porting was scheduled for today. My PAC expires today so I stressed that I needed confirmation that the switch would happen. They said it would. They said I would know it had happened when I lost signal; I should then switch off my phone and switch it back on again. 

 

I lost signal this morning and have now switched my phone off several times, including for a period of over an hour but still have no signal. Because I have no signal I cannot call to find out what is happening. There is no chat function I can locate. I now have no signal, no access to my phone number and am concerned that if this is not rectified today I will lose access to my number because the PAC expires. I do not know how I can contact O2 to resolve this issue. 

Message 1 of 3
144 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@FD6 

Keep rebooting.

It can take up to 24 hours in extreme circumstances.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
137 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@FD6 

Keep rebooting.

It can take up to 24 hours in extreme circumstances.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
138 Views

b4u2
Level 7: Part Timer
  • 353 Posts
  • 59 Topics
  • 5 Solutions
Registered:

From my own personal experience porting is a process and can take time.

Yes i know it can be frustrating but may be best to just bare with.

Message 3 of 3
111 Views