Very poor service from O2. I had a sim only account and yesterday upgraded to a new I phone and transfer to e sim . The phone arrived yesterday . The e sim wasn’t available until today. I received a notification to accept activation which I did. It them provided 2 lines a primary line and a business line . No access to primary and was, for a short time able to receive texts to business line. Was not successful in setting up O2 mobile app as there’s a security check where they need to text a code. At this step, a message said we cannot send you any other codes, get in touch with us. This part is impossible. I was successful initially using the call 202 function. During that call the advisor suggested I resent my password via email. I did this. Then the call ended abruptly and now I have no service on primary line or business line . I cannot believe how much hassle this has been to upgrade and move from one phone to another and one sim to another. Can anyone please help
