No network or data. Can't use phone to call or text.

[Sm12]

Hi,

My IPhone XR will not allow me to make calls or send texts at any time. There is no network connection, I have checked the network on here and it says its all running properly. I have connected to I tunes and there is no new updates. I have tried re-setting the network and it still does not work.

This has happened to me before and I went to the 02 shop who replaced the sim twice and then they said it was apples problem. I went to the apple store who ran a diagnostic and they said the phone was ok. 

What can I do?

Thanks

Sally

[MI5]

@Sm12 

Are you PAYG or monthly contract?

If PAYG, do you have credit or an active bundle?

Have you tried the sim n another phone to see if it is faulty?

Guide here Guide: Is the network down for me or everyone? 

[Sm12]

I am on a contract and the 02 shop tried the sim in a different phone and it worked fine. 

[MI5 · Accepted solution]

Must be the phone then @Sm12 

Back to Apple...... https://www.apple.com/uk/retail/geniusbar/

[Sm12]

apple have run a diagnostics and they said there was nothing wrong with it.

[gmarkj]

If the sim worked in another phone but not yours it does look like a phone fault @Sm12 ...