No network available to me in Spain?!

[Gully]

Hello,

I’m away working in Spain. I arrived on Sunday and have had no access to a network or able to speak directly to a human at O2. It’s all feeling a bit desperate.

i’ve re set my network, data roaming on, self selected moviestar network. But nothing happens. Do I have a bar on roaming?

my husband called customer services from the UK to try and resolve. But still nothing. I’m working here for 6 weeks. Calls are essential and I’ve no way of resolving this end. 

[MI5 · Accepted solution]

@Gully 

It does sound like a roaming bar on your account.

Customer services will need to resolve this for you.

If you have a laptop, you can call them on Skype Guide: Coronavirus Community Help and Support