cancel
Showing results for 
Search instead for 
Did you mean: 

No internet connection on 4 5 G in Europe

PhilMcCann
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have just returned for some travel to Europe including Italy, Greece and Spain.  In the absence of Wifi I was able to get 4 or 5G but with no internet connection so couldn't use Google, WhatsApp, etc

 

Can't understand this and would welcome an explanation and what action I can take to remedy please.

 

Thanks

 

***** ****

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

Message 1 of 3
65 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 97463 Posts
  • 615 Topics
  • 7227 Solutions
Registered:

These are some tips to try :

  •   Reboot phone.
  •   Manually search for a different network
  •   If using an iPhone, change data APN to  mobile.o2.co.uk
  •   Call customer service to check for any roaming bars
  •   Or if you message O2 using the social media links below, they should be able to help you with this
Message 2 of 3
61 Views

Enlli
Level 70: Enigma
  • 10095 Posts
  • 96 Topics
  • 1946 Solutions
Registered:

Simple but often overlooked

Was data roaming turned on in your handset.

Sometimes separate to roaming

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
52 Views