No incoming/outgoing calls after port
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on 26-08-2021 10:39
Hello,
I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However she can't make any calls (call just cuts off almost instantly) and she can't receive any calls (again it just cuts off). Tried restarting the phone numerous times and no idea what to do next as everything else works.
Any suggestions much appreciated.
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on 26-08-2021 11:18
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2021 15:57
I have the same problem. O2 have been thoroughly useless in helping. I now have a phone that can't in the first week of my new job. Great.
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on 26-08-2021 16:09
Same problem here WHAT IS GOING ON????
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on 26-08-2021 16:59
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on 26-08-2021 16:59
Somethings crapped out.
Forum is full of similar issues this week.
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on 26-08-2021 17:01
I too am experiencing a similar issue after provisioning an Apple Watch to my account. Customer services told me it was an issue in my area and to keep restarting my phone. Luckily I can send/receive text messages just not make outgoing/receive incoming calls
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on 26-08-2021 17:20
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on 26-08-2021 17:20
Yep - another 2 spaced about 10 minutes apart (2nd one posted twice):
2 - https://community.o2.co.uk/t5/O2-Gurus/No-service/m-p/1482444#M9924
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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26-08-2021 17:32 - edited 26-08-2021 17:32
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26-08-2021 17:32 - edited 26-08-2021 17:32
definitely sounds like something has failed on the o2 side of provisioning/porting. On the phone to a rep at the moment via Skype
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on 26-08-2021 17:38
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on 26-08-2021 17:38
Ask them to escalate the issue to tech services.
It seems something quite big effecting lots of number ranges.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2021 17:50
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on 26-08-2021 17:50
Will have to drop off and try again later I think. Got transferred to the Apple Watch team and still on hold