No dispatch for my order

[KerriLian88]

Hi. I made on order on Friday and paid for today’s delivery. All the up front cost and delivery has been taken out of my account. I’ve received all the emails and contract but I’ve not received any emails or messages regarding dispatch. Will it come today still? 
Thankyou

Kerri

[MI5 · Accepted solution]

@KerriLian88 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Cleoriff]

Hi @KerriLian88 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[KerriLian88]

I have called them they said it says “dispatch in progress… and if it doesn’t arrive in 5 days to contact them again… if this is the case, why did I bother paying for Sunday delivery? It’s ridiculous. 

[Bambino]

@KerriLian88 There's every chance that the phone you ordered is out of stock. The first thing you need to do is call the sales team again to get a refund for paying extra for a delivery you won't get. After that, all you can do is wait. With worldwide supply chain shortages at present, you'll be lucky to get your phone this side of Christmas.