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No data or phonecalls after porting

Helpagirlout
Level 1: Joiner
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on ‎28-11-2025 08:02

on ‎28-11-2025 08:02

I ported from EE on tuesday and initially had no issues. About 12 hours later nothing worked anymore, I still (two days later) have no data and no calls can be made from my phone. I can not ring 02 for this reason and the virtual assistant just doesn't understand the problem as it keeps telling me to ring and download the app. Two things I can not do. Please help

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MI5
Level 94: Supreme
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‎28-11-2025 08:10 - edited ‎28-11-2025 08:10

‎28-11-2025 08:10 - edited ‎28-11-2025 08:10

@Helpagirlout 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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