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No connection in italy

TomBasley
Level 1: Joiner
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Hey all,

 

Travelled to Italy for a week and on arrival I couldn't connect to any Italian network. They mostly have forbidden in brackets and the 2 that don't won't allow me to connect.

 

Using an esim and have the travel package on a monthly account. My physical Vodacom sim connects no issue. (My SA SIM for when I'm in Africa)

Thought it was maybe the location I was in, so waited till the next city and again for the whole trip and next city was still no connection allowed.

I know I have roaming, it was working in Spain last week. And I've not hit my fair use yet only been out the UK for 2 weeks.

 

Hope someone can point me in the right direction.

 

Tom

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MI5
Level 94: Supreme
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@TomBasley 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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