This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New phone set up for minor

SK11
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 19:13

on ‎16-07-2024 19:13

New phone set up will not let me get past “update restrictions”

Message 1 of 9
895 Views
0 Kudos
8 REPLIES 8

madasaf1sh
Level 78: King of Kings
  • 12470 Posts
  • 80 Topics
  • 3283 Solutions
Registered:

on ‎16-07-2024 19:25

on ‎16-07-2024 19:25

@SK11 

 

Where are you seeing this and what phone are you trying to setup??

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 9
887 Views
0 Kudos

SK11
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 19:27

on ‎16-07-2024 19:27

iPhone 13. During the set up stage. It’s for my child who is 11 so I’ve set up restrictions. Although it’s blue it will not let me click on it or even on the “set up later” option

Message 3 of 9
886 Views
0 Kudos

SK11
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 19:29

on ‎16-07-2024 19:29

IMG_0634.jpeg

Message 4 of 9
885 Views
0 Kudos

SK11
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 19:30

on ‎16-07-2024 19:30

Nothing happens when i click on “update restrictions”

 

Message 5 of 9
885 Views
0 Kudos

MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎16-07-2024 20:00

on ‎16-07-2024 20:00

@SK11 

You need an active sim in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 9
870 Views
0 Kudos

SK11
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 20:13

on ‎16-07-2024 20:13

Thank you. I got the SIM card today. Does it take a while to activate?

Message 7 of 9
860 Views
0 Kudos

SK11
Level 1: Joiner
In response to MI5
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-07-2024 20:14

on ‎16-07-2024 20:14

Thank you. I got the SIM card today. Does it take a few days to become active?

Message 8 of 9
860 Views
0 Kudos

MI5
Level 94: Supreme
In response to SK11
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎16-07-2024 20:26

on ‎16-07-2024 20:26

@SK11 

No, it should be active already.

Can you get into the MyO2 account for the sim?

My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
856 Views
0 Kudos
Top Kudoed Authors
View All
Top