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New phone set up for minor

SK11
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on ‎16-07-2024 19:13

on ‎16-07-2024 19:13

New phone set up will not let me get past “update restrictions”

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madasaf1sh
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on ‎16-07-2024 19:25

on ‎16-07-2024 19:25

@SK11 

 

Where are you seeing this and what phone are you trying to setup??

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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SK11
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on ‎16-07-2024 19:27

on ‎16-07-2024 19:27

iPhone 13. During the set up stage. It’s for my child who is 11 so I’ve set up restrictions. Although it’s blue it will not let me click on it or even on the “set up later” option

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SK11
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on ‎16-07-2024 19:29

on ‎16-07-2024 19:29

IMG_0634.jpeg

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SK11
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on ‎16-07-2024 19:30

on ‎16-07-2024 19:30

Nothing happens when i click on “update restrictions”

 

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MI5
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on ‎16-07-2024 20:00

on ‎16-07-2024 20:00

@SK11 

You need an active sim in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SK11
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on ‎16-07-2024 20:13

on ‎16-07-2024 20:13

Thank you. I got the SIM card today. Does it take a while to activate?

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SK11
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on ‎16-07-2024 20:14

on ‎16-07-2024 20:14

Thank you. I got the SIM card today. Does it take a few days to become active?

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MI5
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on ‎16-07-2024 20:26

on ‎16-07-2024 20:26

@SK11 

No, it should be active already.

Can you get into the MyO2 account for the sim?

My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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