New phone s20

[Annieg]

phone is up and running but i cannot recieve or send text messages, phoned yesterday to reg the sim but still nothing, prob something simple but its got me flummoxed.

[Cleoriff]

@O2Faisal 

Two more with Iphones just posted the same ....

This is an O2 issue not a phone issue. At first we though it was the S20 but have had an A70 and a few iphones

[O2Faisal]

Cheers @Cleoriff 

[O2Faisal]

Just an Update, specific teams in o2 are now investigating and i'll post as soon as we get more, for now it seems like its not specific to handsets, although that is also being looked at also just to be sure, please bear with us, I understand how frustrating it must be.

[Cleoriff]

@O2Faisal 

I have mentioned @Chris_K on two threads.

One here https://community.o2.co.uk/t5/My-O2/not-receiving-text-messages/m-p/1343525/highlight/true#M7105 

and here https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1343553/highligh... 

Chris works for social media so should hopefuly update us as well.

[O2Faisal]

Sounds good, the more help to get a resolve the better

[O2Faisal]

Hi @Cleoriff Definitely an issue and the messaging team are now working on the issue, if we can update the thread that was created and we can update anyone that enquires regarding this issue, its not device dependent as we now know.

[Chris_K]

Don't worry, your shiny new phone is working fine but we're sorry you're having some issues with texts right now. Our teams are aware and will have this fixed soon.

Official response here, which i'll update once resolved or there's any updates.

[O2Faisal]

Have asked to be updated when resolved so we can advise customers on here

[Cleoriff]

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@Chris_K wrote:

Don't worry, your shiny new phone is working fine but we're sorry you're having some issues with texts right now. Our teams are aware and will have this fixed soon.

Official response here, which i'll update once resolved or there's any updates.

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Thanks @Chris_K 

[jonsie]

Two hellish days for customers now on top of everything else!