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New order - security

EHardman
Level 1: Joiner
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on ‎05-04-2020 16:13

on ‎05-04-2020 16:13

I have just placed an order for a new iphone. It said that the order was complete and I had several emails at once containing legal documents.

 

An hour later, I recieved another email from "mycare", asking to phone with identity proof and 2 credit or debit cards to prove my information. If I don't complete this within 72 hours, it states that my order will no longer be valid.

 

Is this normal?

 

 

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jonsie
Level 94: Supreme
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on ‎05-04-2020 16:31

on ‎05-04-2020 16:31

It is if they need to do a credit check.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎05-04-2020 16:37

on ‎05-04-2020 16:37

It will be for an identity check to prove who you are.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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