New customer to O2, atrocious service so far and cannot port old number over

[Summer1]

I have recently moved to O2 from EE, only because I cannot get reception at a particular property with EE. I ordered an O2 pay as you go SIM card and set up a rolling plan on it. and have been trying to get my old number ported over for a week after filling in the number transfer form 3 times. EE has confirmed that they ported the number over a week ago and since then I have chased up O2 customer services 3 times - the first agent could not help, the second one kept putting me on hold and disappearing  for most of a 30+ minute call then when I refused to be put on hold for a fourth time hung up on me, the third agent tried to move me to a pay monthly SIM rather than PAYG stating that it would make porting quicker, then hung up when I said that I wanted to try O2 as a PAYG customer rather than be tied into a contract until I know how good it's service is! Meanwhile I am stuck in limbo as my usual number does not work.What do you have to do to get your number ported over to O2?? 

[Cleoriff · Accepted solution]

@Summer1 

Firstly, I'd contact the sales dept at O2.

Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn]

As @Cleoriff says - call (0800 081 0255), the best time to call and get through is 08:10am UK time. Good luck!

[Bdebz79]

I am in exactly the same position and I did a post tonight on here. My life literally depends on my number. I cannot access my medical accounts not can my surgery team contact me. Just don't know what to do. Surely they can't do this. If you get anywhere let me know. I will do the same. 

[pgn]

---

@Bdebz79 wrote:

I am in exactly the same position and I did a post tonight on here. My life literally depends on my number. I cannot access my medical accounts not can my surgery team contact me. Just don't know what to do. Surely they can't do this. If you get anywhere let me know. I will do the same. 

---

Have you called O2 on (0800 081 0255), @Bdebz79? The best time to call and get through is 08:10am UK time. Be persistent. That number is free to call from any phone. This is a customer forum, not O2 - nobody here can access your account or records. Good luck!

[Bdebz79]

@O2Emma sorted my issue. Hopefully you can get some help too.