Solved: Re: New Phone

KeithHockey · ‎03-03-2023

The battery on my Xiaomi Redme Note 10 Pro melted this morning followed by the rest of the phone (this is not a fun experience!) and Argos have replaced it FoC (plus a new O2 sim) and upgraded it to a 11 Pro, which will be delivered in 2-5 days.

When it arrives how do I get my old number and all my old account info (WhatsApp, texts, photos etc etc etc) as I can't transfer info between phones and the old sim melted?

MI5 · ‎03-03-2023

@KeithHockey

You need to call O2 to migrate your number to the new sim Guide: Migration & porting into O2

If you had the old phone backed up to Google, just login to the same Google account on new phone and everything will sync across. If not and there's no other backup, all data will be lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-03-2023

@KeithHockey

You need to call O2 to migrate your number to the new sim Guide: Migration & porting into O2

If you had the old phone backed up to Google, just login to the same Google account on new phone and everything will sync across. If not and there's no other backup, all data will be lost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KeithHockey · ‎03-03-2023

TYVM, but how do I call when i don't have a phone?

MI5 · ‎03-03-2023

@KeithHockey

From any phone, call 0344 809 0202.

If no phone of any sort available to you, download Skype to call Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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