Network issues

[Bucky9803]

Having problem when calling it takes ages to connect if I’m luck and it dose calls only last a short time before it drops out This only started to happen after my last 2 updates not shore if they would effect it but need this issue sorting as soon as please as need to be able to contact home 24 hours 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[japitts]

Does "it drops out" mean the call is dropping? Or that you're losing in-call audio?

[Oxonian]

@Bucky9803 

This is mentioned in passing in one of the guides already highlighted, but I would like to commend it to you as it is a useful bit of kit :- 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network