Network Signal

[J_G07]

Hello, 

i have checked the network signal on My02 and it is showing that the signal is strong in my area but my phone only has 1 bar of signal and am unable to recieve phone calls due to lack of network signal 

[madasaf1sh]

@J_G07 

The coverage checker is a best guess based on optimal network conditions, and it could be your house is blocking the radio waves (the laws of physics) 

You can always use WiFi Calling using your home broadband..

[Cleoriff · Accepted solution]

Hi @J_G07 

Check these two guides Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Also download the My Network app, where you can report issues

https://www.o2.co.uk/apps/my-network 

You could also contact O2

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.