NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

[Benson]

Hi,

it’s been 5days since I ported from my previously used network lycamobile to O2 network. I can make and receive calls, send text but I do not receive text and iMessage is not working.

I’m unable to get verification codes to allow me do important transactions and this is crashing up things for me seriously. I have contacted O2 severally and yet they keep telling me the issue has been escalated but without solution till today. It’s just as if I made the greatest mistake of my life in porting to O2. Please I need your help urgently . Debts are pilling up on me right now as I can’t do transactions that require me to use verification codes to login and get OTP. Save a life now pls…

[Tmp2323]

I am having this issue too on one of the phones on our account. It is also stating that messages are not delivered which I think is a related issue.

[Davejh]

@O2Lisa 

I am now having exact same issue.

Ported number over from Virgin. I was getting message failed when I tried to send a text message, yet these were going through. I have now resolved this. However, I am not receiving any text messages. Like a lot of people this phone is used for work too. 

Have re-set the number is settings to my number from the temp one. Have reset network settings. Have turned the phone on and off multiple times - left it off for 10 mins/15 mins. Have tried airplane mode. Whatever I do I can't get text messages through to me.

Iphone 13 Pro Max - on Virgin and was always fine - I don't have a spare phone to put the sim card in.

[pgn]

@Davejh I am tagging @O2Sarah- who may be able to help, keep an eye on your PMs here when she gets to you. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@Davejh I will send you a private message so we can look into this.

[Massi1234]

Hi @O2Sarah- I ported today and I can get calls and SMSs from other people but I am not receiving OTPs. Any idea why?

[O2Sarah-]

Hi @Massi1234 The OTP's can take up to 24 hours to work after a port in. I will send you an message with the details we will need to check your account. Please get back to me there if you get no changes after the 24 hours. 

[Massi1234]

Actually - even weirder - although I seem to be ported - I receive the messages on my old SIM - I put it in my old phone and as soon as I put it in - 1) The messages arrived from yesterday 2) the SIM still work - which should not be the case - seems like porting has gone wrong somewhere. @O2Sarah- 

[Massi1234]

Hello @O2Sarah- It now all seems to work and I am getting OTPs ... also the EE account seems to have closed - so I assume the porting might have got somehow stuck but it has been fully completed and all started to work!

Thanks for your help!

[AjayMis199]

Hi Lisa, 

Could you please contact me about this… it’s such a frustration. Please help. 

[AjayMis199]

@O2Sarah-  Please help