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My safe search is locked on for my device. How do I remove?

JoshhhD4
Level 1: Joiner
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Registered:

Safe search is locked on all browsers and I cannot remove.

 

MY02 settings say that filtering explicit material is off but I still cannot seem to access betting sites whilst data roaming.

 

it does however seem to work at home on WiFi (I’m with BT).

 

this suggests it’s either the device or the network. Hoping you can help 

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
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Registered:

@JoshhhD4 

 

 

The reason will be Geo-IP blocking whilst abroad as Gambling is not permitted in all countries, this is a compliance issue.

If you mean in the UK, then you will need to have a look here Guide: O2 Age restriction and if need be send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@JoshhhD4 

 

 

The reason will be Geo-IP blocking whilst abroad as Gambling is not permitted in all countries, this is a compliance issue.

If you mean in the UK, then you will need to have a look here Guide: O2 Age restriction and if need be send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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