Just to close down on this - o2 finally fixed their fault about three weeks back. However there was no clarity of what the issue was, other than an o2 fault, despite requesting, no apology for the 4 months of unreliable/ not possible incoming calls - and I then discovered that aspects of the account silently got reset - like all voice mail settings - no warning or mention of this or risk of this to check - despite my asking. To cap it all o2 removed my loyalty bonus I had been receiving in recognition I had previously been paying too much for an old Tarif on roll over - I realise that this is discretionary but seemed an insensitive time to do it... I asked o2 would they not want to give me some sort of compensation for sticking with them for 4 months whilst they fixed their fault and I had only a partial service .. .the response was there is nothing in their terms and conditions that requires them to do that ... not quite what I asked.
I decided to leave because of the lack of reliable and useful customer information to this matter and their arrogant and dismissive way of dealing with me - and they then wanted to charge me for leaving my contract 3 days early!!!!
I do thank the support of those on this thread - and those that helped get this fault on the radar with o2 in the first place, specifically o2Sarah
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So the account that I have held since the early 90s (Cellnet, o2, Virgin o2) will be closing today - and my number porting away.
It's a shame, o2 has lost a long term reliable customer simply through one of the most frustrating, superficial, and arrogant customer service experiences I have experienced.
Cheers
