If you mean transferred from another supplier, have you had a message confirming the date of the number move @PhilD01 ?
If not, then you might need to submit your PAC again to get it moving:
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
