My O2 - shows wrong info.

[KevKev]

Hello, 

Why when I login it says ‘You’ve chosen 0 of your 1 available Extras on us.’  
But wants to charge me for any I select, that would be on me.  I’m sure ‘on us’ should mean I don’t pay.  Presume website is incorrect.

Also when I look at welcome screen, Data ‘unlimited’ then click on allowance it says 250gb.

What one is it? It should be unlimited. 

cheers

Kev

[MI5]

@KevKev 

If you have volt benefits your data is increased to unlimited after 14 days.

To claim extra, see here Guide: Adding and removing O2 Extras  

Guide: How to find help & contact O2 

[KevKev]

Thanks for the links.

I'm 5 months into my contract, I haven't used the sim yet so maybe if I did it would show unlimited allowance which comes with the volt benefits.

I also spoke to customer services today, seems the issue with my extra is I didn't activate an extra within 28 days or I picked one and didn't activate it with the partner.

Just a pity the website keeps telling to choose one 'on us', its like here's what you could have had lol .

cheers

Kevin

[MI5]

Yes, here's what you could have won, lol, instead it's BFH 😀