My 02 app

[Denzil2321]

Hi everyone I was just wondering if any one could help my 02 app was reading my data mins and text and all of a sudden it has all gone back to 0 witch is strange also I didn’t now if any one else had this problem 

[MI5 · Accepted solution]

@Denzil2321 

Yes it happens often from time to time.

Usually just try again later or the next day and it is OK.

If the problem persists, contact O2 to reset your account.

[Denzil2321]

Hi @MI5  yes I tried this it happened on the 8 th of may it reset and I tried today and still the same so not sorted it’s self yet 

[pgn]

Have you tried accessing your MyO2 via a browser, @Denzil2321? The app, as mentioned above, can be a bit hit-and-miss. Link here: https://accounts.o2.co.uk/signin

[Denzil2321]

Hi there @pgn @I have removed my 02 app as it’s not worth having it I just use website when I need to check to see what my bill is but that’s it realy now 

[pgn]

Is it working again for you now @Denzil2321?

[Denzil2321]

No still no joy with the app so I just didn’t bother in the end I mite ring customer service at some point don’t now what department to go to 

[MI5]

@Denzil2321 

To contact customer service – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202