On the 2nd of April I called to order a new O2 pay monthly SIM to replace an O2 pay as you go for one of my phones. Initially the SIM failed to arrive so I had to call again. When it eventually did arrive about two weeks later I enquired about how the old pay as you go number could be retained. The ‘process’ by which that could be effected was started by the representative filling in a ‘form’. After waiting 48 hours nothing had happened and the number had not moved to the new SIM. Two or three very long winded and painful calls later over a period of several weeks, more forms completed and two unanswered complaints has resulted in nothing. The number has still not been moved. I don’t really have words for how incompetent this appears. What is going on?
Thanks
Mike
