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Mobile data issue

Su19
Level 1: Joiner
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on ‎10-07-2023 16:51

on ‎10-07-2023 16:51

Phone and texts and internet access only work when at home on wi-fi

 

Checked all settings correct

 

Checed all software updates done

 

Done a network re-set

 

Anyone any ideas please?

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pgn
Level 77: Grand Master
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on ‎10-07-2023 17:04

on ‎10-07-2023 17:04

Turn off 5G calling (if you are a contract user), or set the options to prefer cellular over WiFi.

Otherwise, check you have signal from O2 adjacent to home ( Guide: How can I sort out my network issues? ) otherwise contact  O2 via Social Media, link just below this post has all the ways how, @Su19.

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

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MI5
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on ‎10-07-2023 17:54

on ‎10-07-2023 17:54

@Su19 

Is your sim active?

If you have upgraded you need to do a sim swap to use the new sim Guide: Sim Swap: a mini guide 2017 update or your sim may have just failed.

Pop into your local O2 store with photo ID and they will issue a new sim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎10-07-2023 18:49

on ‎10-07-2023 18:49

This bit threw me @MI5:

 

Phone and texts and internet access only work when at home on wi-fi

 

Phone and texts ... only work at home on wi-fi? 🤔

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
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MI5
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In response to pgn
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on ‎10-07-2023 19:25

on ‎10-07-2023 19:25

iPhone with wifi calling enabled 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎10-07-2023 19:53

on ‎10-07-2023 19:53

@MI5 wrote:

iPhone with wifi calling enabled 👍

Thought so, can't believe SIM could be inactive without it throwing a message up.

 

Hope you get sorted, @Su19 👍

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
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