Mobile Data Not Working

[GaryS]

I was using a Samsung S10 abroad but since i have come back home the mobile data does not work, only wifi is working. I have just changed over to the S20 ultra which was factory reset but still does not work so must be something to do with my sim or account. 

I tried the o2 virtual online assistant for help but a waste of time and the online chat is either not on or they are too busy.

Any help would be appreciated as it is so annoying that i have no internet outside the house.

[MI5 · Accepted solution]

@GaryS 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

[Aish]

Did you manage to get it sorted?

[MrJB16]

I’d like to know if this got sorted too. I upgraded my phone with o2 and its had issues using mobile data outside my house

[Janwwms]

Did you solve the problem please! I’m having the same problem too. Thanks