Migration to 02 not working

[Maureen64]

Desperate for help. I have 3 phones that have moved from VM to 02. 2 of us are  In Greece and 1 is home. The one at home is working the 2 of us in Greece arnt. The sims arrived after we left to Greece. Spent 2 full half days on 02s useless online chat help. Of which I have saved convos as it was that bad. I haven't moaned I've been patient and I still can not get help. We are carers taking our first break and Desperately to to be able to communicate with stand in carers in UK. This it totally unacceptable and worrying to the point iys ruined our much needed break. Please can anyone help We have no data or telephone connection at all on both the phones. 

[MI5]

@Maureen64 

Ports are not supposed to happen if the phones are out of the country.

I'll tag in @O2Sarah- for help

[Maureen64]

Thank you . I read before I left if you are out of the UK they would try again next month. VM just said basically not thier problem as we need to now talk with 02

[O2Sarah-]

Thanks for the tag @MI5

@Maureen64 I will send you a private message to see if there is anything I can do. 

[Maureen64]

Ty. Can't see one yet.

[Maureen64]

Ok given requested details via PM. No reply as yet. Have got a reply on 02 though saying the sims need to be activated in uk then shipped to Greece. I’m on holiday for Christ sakes how the hell can that happen. This is absolutely unacceptable especially in our situation. My god the stress is unreal. 

[MI5]

Another seamless transition - Well done again O2 and Virgin !!!!

[Bambino]

@Maureen64 Your first post is a little confusing. You said "The sims arrived after we left to Greece." Do you have the O2 sim cards with you, or are they in the UK?

[Maureen64]

If they arrived after we left it’s safe to day we dont have them with us. Virgin/ 02 say they sent them but they certainly did not arrive before we left. 

[Bambino]

@Maureen64 If you don't have the O2 sim cards with you, how do you expect your accounts to be activated?