Making a top up, can't find the address

[Iles]

I am trying to top up my account and in step 2 "Enter card billing address" I type in the address I think I provided to O2 when I registered my account but apparently it is not the right address, so I get the message "We couldn't find your address. Check the details you've entered and try again".

How can I check the address saved in O2 system?

Any help would be appreciated.

Here is a screenshot with the details.

[Cleoriff]

Hi @Iles 

You could delete the app and reinstall then reboot your phone and see if that works?

If not call O2 on 4445 OR social media

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Iles]

@CleoriffThanks for the quick reply.

I messaged the O2 via facebook but they stopped replying.

I should uninstall and reinstall now. I will update here after that.

[Cleoriff]

Best of luck @Iles 

[Iles]

@Cleoriff  Still doesn't work.

What else can I do?

[Cleoriff]

@Iles 

I'll tag one of our account advisors to the post to see if they can help.

@O2Lisaare you able to help @Iles please?

[O2Lisa]

Thanks for the tag @Cleoriff 

@Iles I'll message you privately and look in to this for you 

[Cleoriff]

Thanks @O2Lisa (I can't do a smiley as they stop you posting....some fault or another!) *Rolls eyes' Lol