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Loyalty discount

OB
Level 1: Joiner
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In October I took out a second contract with o2 for my nephew at £10 per month & was advised I could have a 20% loyalty discount. I sent a loyalty text message but have still been charged £10.98. How can I get the discount ?
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MI5
Level 94: Supreme
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@OB 

How to here https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150388 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@OB 

How to here https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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