Solved: Lost phone

willgal · ‎11-01-2025

Hi,

I lost my phone and after a torturous route I got my phone bar set.

I have claimed a new phone via y insurance m question is: How d o I get my old number transfered to the new phone and how do I get a replacement sim?

William Gallagher

MI5 · ‎11-01-2025

@willgal

You should have been sent one when you reported the loss.

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

You can go in store with photo ID to get one or ask O2 to send one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-01-2025

@willgal

You should have been sent one when you reported the loss.

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

You can go in store with photo ID to get one or ask O2 to send one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎11-01-2025

Did you report it lost to O2. They then should send a new SIM with the same number

Guide: Lost or Stolen O2 Device? - How to Report it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-01-2025

Apparently so according to the first post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-01-2025

Doh!!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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