Lost phone

[Ac3]

I lost my phone and ordered a new sim. Now I'm trying to activate the sim on a new device but it's asking for confirmation from the old lost phone. How do I activate new sim?

[TallTrees]

Hi there @Ac3 

Did you report your phone lost,?

[Bambino · Accepted solution]

@Ac3 You must report the phone as lost: Lost or Stolen O2 Device