Lost all network connection, porting old number over.

[Paul48]

Hi,

I have recently taken out a new contract with O2 and requested my old number to be ported over from EE last Saturday. I received a text today saying it could not be done last Sunday/Monday as I assume the Bank holiday affected this. However I was told my number would be ported over today.

At around 4pm today I lost connection with EE on my other mobile phone so assumed it would only be a few minutes before the number was ported over. However I lost connection on my O2 at the same time and still have no network connection. I have tried various things, reboots, restarts leaving it for an hour but still nothing.

I have tried calling O2 from a landline but was cut off first time, and second time left waiting for more than 30 mins without an answer. I cannot talk to anyone from the app on the phone through chat messages (says they are too busy). Is there anything I can do? I can normally be patient with these type of things but my first impressions of O2 are very poor. First time this has ever happened to me and I need my phone for both work and as a carer. At this rate I will need to get a new pay and go sim just to get through to O2 support.

Thanks for any help

[PaulMcc]

Yes I sympathise, I’m in exactly the same boat, all I have had from customer service is that it can take 24 hours. Very frustrating. I got the same messages that you got so maybe there is some kind of problem affecting things. 

[madasaf1sh]

Ports are complicated beasts and rely on both parties completing work, and customer services are right they can take 24hours to complete, and this is stipulated in the MNP Protocols, and Handbook. 

[MI5 · Accepted solution]

@Paul48 @PaulMcc 

Quite a few issues with O2 with porting today.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.