Leaving o2

[Simon135]

Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleagues have already switched to E&E and are now enjoying 5g. I’m in PL1 4SG Plymouth.

Regards, Simon

[gmarkj · Accepted solution]

o2 don't give timescales to fixing masts due to a number of factors, most of which are outside of their control (access to the mast, supply of parts, etc).

You can try asking customer services directly (call 202 from a pay monthly phone, or 4445 if you are pay as you go), or message them on social media:

Twitter | Instagram | Facebook

[gmarkj]

Just to add, might be worth downloading the My Network app from your app store and keep reporting the issue - ask anyone else on o2 to do the same.

Guide: How can I sort out my network issues?