Keeping my old number

[Robbie5]

Online form was ambiguous and kept saying something was wrong, but it did not elaborate. Customer services were no help whatsoever, their heavy foreign accent did not help.  Tried to get answers on the forum, but there were plenty of questions but no answers.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino · Accepted solution]

@Robbie5 See if anything in this guide helps you: Migration & porting into O2 - O2 Community

[Cillsphy]

Hello, I've had the same exact problem as @Robbie5 except I was told I would be transferred to IT as the PAC code webpage wasn't working and was transferred to another customer service advisor. I explained that I think I should be speaking with IT and the call suddenly ended. Not sure what happened there but I can't really be bothered going through the call all over again. 

@Bambino I've had a look at your guide, but I don't think it's relevant to me. Is there anything else you advise? Thank you. 

[Bambino]

@Cillsphy Try contacting O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)